During registration on the Worksmile platform, you might encounter minor obstacles. Don't worry; many of them have simple solutions. 😉💻
In this article, you'll find tips on how to deal with the most common issues during the registration stage. With these tips, you'll quickly complete the registration process and start using all the features offered by Worksmile.
Warning !🚨
Worksmile agent, due to the protection of your personal information is not able to change the data in your account
1. The provided email address already exists
If you get such a message when trying to register, it means that your account has already been registered and now you just need to go to the login page.
Solution: make sure that the address of the page where you want to log in has the following format
[company name].worksmile.com
2. The message "The data you have provided is incorrect".
This means that one of the required data you provide for registration, e.g:
- Employee number
- Last name
- PESEL
- Document number
differ from those that the platform administrator has sewn into the platform.
Solution: contact the administrator of the platform in the company where you work (usually HR departments). The administrator will confirm the data and change it on the platform if necessary.
3. Incorrect email address
During registration or login, ensure that the email address you enter is correct and does not contain any typos. A common issue is the presence of "invisible characters," such as a space at the end of the address, which can prevent the account from functioning properly. Systems do not always ignore additional characters, so carefully check and remove any unnecessary characters to ensure your email address is entered correctly.